FAQs for Buyers

Our procedure for project enquiries is as follows:

• After receiving your request, we will contact you by phone within 24 hours to verify your request and clarify any questions regarding the content of your requirements.
• We create an anonymized project profile for you to protect your privacy.
• Our system notifies all suitable providers in our extensive database about your project.
• Interested providers can view your anonymized project request and apply for it.
  We carefully review all incoming applications and then connect you with the top 3-5 providers.

Yes, our service for agency placements and project tenders is absolutely free of charge for you as the client.

Feedbax bietet Ihnen folgende Möglichkeiten, um Ihre Projektanfrage einzureichen:

• Interagieren Sie mit unserem KI-Assistenten (Feedbax AI).

• Füllen Sie unser Anfragenformular aus, indem Sie auf den blauen Button "Meine Agentur finden" drücken.

• Schreiben Sie uns per Chat an.

• Kontaktieren Sie uns per E-Mail ([email protected]).

• Rufen Sie uns an: +49 2131 9393 757

We are financed by annual registration fees from the providers listed with us.

Your data will be treated with the strictest confidentiality. Your projects will be published anonymously on our platform. We guarantee that we will consistently remove any reference to your company. After the application phase is over, your contact details will only be shared with the selected 3 to 5 top providers so that they can present their offers to you and, if necessary, coordinate the next steps with you.

Once your request has been successfully verified, you will usually receive the desired comparison offers from 3-5 top providers within 2-4 working days.

Please communicate your decision directly with the relevant providers and inform us to end our search and tender. We also encourage you to provide feedback on our service and your decision to help us continuously optimize our services.

Yes, our industry experts have already gained in-depth experience in conducting supplier searches for large, multinational companies with multiple branches and over 10,000 employees.
Fortunately, we have also regularly received positive feedback that a service provider we identified was ultimately selected as the winner of the tender.

Absolutely nothing! Our suggestions are completely non-binding and do not entail any obligations. Of course, you are free to choose an alternative service provider or to decide against all the suggested providers.

Yes, when setting up a company, we place particular emphasis on taking project costs into account and, depending on the industry, also on enabling flexible and scalable project processes.

Yes, we can also support you in the selection process. Our free research service already takes a lot of work off your hands, which is something that our clients repeatedly emphasize. As soon as we have suggested suitable service providers, the selection phase usually begins. Depending on the situation, this can be relatively straightforward (e.g. if there is a clear favorite) or extremely time-consuming if additional information has to be obtained and methodically evaluated.

Since many companies often have neither the time nor the human resources for this phase, we offer our support here.

Simply contact us for targeted support on +49 (0)2131 9393 757 or by e-mail at [email protected].

B2B service providers have so far only been able to use simple, cross-industry portals to obtain customer ratings. Such simple star ratings, as we already know them, are easy to manipulate and not very meaningful. Therefore, they are only acceptable for very small agencies with a low order volume.

From experience, we know that B2B reviews for services related to cost-intensive digital products are only relevant if they are verified and meaningful and take into account important aspects of the implementation of such projects on the part of the provider.

As an independent platform, we focus on just a few services. These include IT, online marketing, design and individual development. This enables us to provide the necessary depth for your reviews.
Furthermore, we take care of your reviews personally (e.g. through interviews), which means that we:

• minimize the effort for you as a reviewer;
• carefully check and verify each customer review received;
• ensure the necessary quality of the reviews;
• enable you to make qualified B2B purchasing decisions.

As soon as your feedback is published, we will inform you by email. For verification purposes, we may need to contact you briefly by email or telephone.

You will be notified by email as soon as your feedback is published. You can request minor changes within one week of the review being published. To do so, please send us your change requests by email to [email protected].

Your feedback will appear in the company profile of the provider under “Feedbax”.

In order to attribute the provider's earnings to the project costs, we ask you for this information.
You can select the “confidential” option in the online form if you do not wish to disclose the project costs. You can also simply tell us this during a telephone interview with our team.

The following requirements must be met in order to provide feedback to a provider:

• The project in question must have actually been implemented by the selected provider for the reviewer's company.
• The reviewer is not a former employee of the provider.
• The reviewer is not currently employed by the provider and has no financial interest in the provider company.
• The reviewer played a decision-making role on the customer side during the implementation of the project.
• Only one review may be submitted per project and customer.

Yes, you can also evaluate ongoing projects. However, in such cases, the project must have started at least 3 months ago.

Yes, as a client you can use all the features of the platform to search for providers free of charge.

Feedbax is the guide to choosing the best service providers in the fields of technology, IT, design, online marketing and advertising.

A complete list of all directories can be found here: All Services

The ranking in our directories is based on the Feedbax score, which is calculated individually for each company profile in each directory. The higher the score, the better the ranking in the respective directory.

Our Feedbax score takes into account several factors with different weightings in order to sort the directories in the best possible way according to the quality of the profiles.

The factors of the new ranking algorithm are as follows:

• Number of matching case studies (highest weighting): For example, 10 case studies in the area of app development will earn 100 score points for the app development directory.
• Feedbax ratings (very high weighting): More recent ratings count more. A 5-star rating that is one week old can contribute up to 10 times more to the Feedbax score than a two-year-old rating.
• Integrated reviews from other sources (high weighting).
• A lack of reviews results in a deduction of 50 score points. Example: A company profile without customer reviews, whether directly via Feedbax or from other portals, will be penalized.
• Number of case studies (high weighting): 10 case studies are worth 20 score points.
• Percentage of expertise: If, for example, 90% of a company's expertise lies in app development, 90 score points are awarded for the app development directory.
• Profile progress: A profile progress of 90% earns 90 score points for all directories.

The provider's areas of expertise are defined by the services they offer.
E-commerce development, for example, is a service offered by a service provider. To do this, the provider can define its focus on one or more of the following points:

• Intershop asd
• Magento
• SAP CX
• Shopify
• Magento
• Shopware
• ...

You can use the main areas to narrow down your search for providers.