| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 63.6% |
|
| 4 Stars | 0% |
|
| 3 Stars | 9.1% |
|
| 2 Stars | 18.2% |
|
| 1 Star | 9.1% |
|
Monofactory? Favorite pieces instead of mass-produced goods! Sustainable furnishing ideas and high-quality custom home design for beautiful rooms with character.
We recently hung a wool felt curtain from Monofaktur in front of a large sliding door to the garden in the middle of winter. The result is amazing, the room is much warmer. The curtain provides excellent insulation and is also a great help when you have to open the door briefly. I can't wait to see how it performs in summer.
Thank you very much! We are pleased to read that.
Thanks a lot :)
Natural material in wonderful quality, excellently processed - it's a pleasure! Of course, has its price, but it's worth it.
Thank you for your kind feedback :)
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Unfortunately, poor accessibility and long delivery times. Here, details of delivery weeks are made. I can not remember this ever to have read in a store. Thought it was days, as is usually the case. Sorry, no timely processing.
Hello Mr. Wulf, unfortunately you are completely unknown to us. Are you possibly an unfortunate competitor? Our customers, who rate us via reputable platforms, are very satisfied with us. We are always available at the indicated consulting hours and since we are a serious German manufactory and not an import trade, we of course need time in case of high order volume to manufacture our products by hand with great attention to detail and professionalism.
Also from us FULL RECOMMENDATION!!!! Have a custom wool felt curtain (incl ceiling track & hooks) made for the basement exit - great material, perfect fit, small complaint was resolved immediately, team is always available by phone and always super friendly and courteous! Gladly again at any time :-)
Thank you very much 😊 that makes us happy.
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I ordered a felt curtain a little over three weeks ago and was surprised today that the delivery status is still open. In a phone call, it was explained to me that the delivery time is 10-12 factory weeks and this is also stated in the order confirmation and online when ordering. Indeed, this is the case and my impatience thus my fault. One suggestion, however: Please show the expected delivery date or the required production time clearly (gladly also highlighted in color as with others directly in the product configuration. The current display is really very difficult to perceive or hidden in information about the configuration - almost as if this was intended. A Schelm who thinks evil thereby. With such a long delivery time, I probably would have chosen a different solution. My evaluation I will revise after receipt of the order again, since in particular the product and its processing should be evaluated. Many greetings Klaus
Are you sure that you have ordered something from us?
The cut felts have arrived and have been adjusted. Now they perfectly fulfill their purpose - insulation of the cold window sills.
Thank you for your positive feedback.
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Felt quality all right
Hello Ms. Schiller, there you are. Perhaps you would like to explain to the readers why you rated us with only one star. As we have now established together, we sent you exactly the goods in the dimensions that you ordered. This is evident from all documents and your customer account. What exactly are you dissatisfied with? We are sorry that your first mail did not reach us, because you sent it to a wrong mail address. However, this is not our fault. After your message reached us, we immediately called you back to take care of your problem. Unfortunately we cannot do more. We understand that you are dissatisfied, but this has nothing to do with us, our service or the received goods. Perhaps you will simply contact us again and we will consider together whether we can still positively resolve your incorrect order.
From ordering to delivery fully satisfied all around. The website is clearly designed, the delivery arrived on time and well packed with us and the products are as ordered, to the millimeter fit. Full recommendation, we are happy to buy here again.
Thank you for your message and the beautiful photos. We wish you much pleasure with your new upholstery.
I had 3 acoustic pictures made for my business. Customers, employees and I are thrilled. Starting with the Consultation to the delivery was all top. I was even allowed to borrow pictures beforehand to test whether it is something for us. I am very satisfied.
Thank you very much, we are very pleased that you are so satisfied with both our service and our products.
