retailer concepts GmbH
Recommended Providers
5.0
5.0
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 14.3% |
|
4 Stars | 0% |
|
3 Stars | 7.1% |
|
2 Stars | 0% |
|
1 Star | 78.6% |
|
Profile Overview
About retailer concepts GmbH
Company description: Not available
Locations
Osnabrück
Nikolaiort 1-2Expertise
- Advertising: 100%
Reviews
Integrated Reviews
I left items at the hotel, completely my fault. The Loss Prevention took my items to the UPS Store for delivery back to me. I have called this place 13 times in the last 3 days. No answer and their voice mail is full. How do you operate a business by not answering phones or by having your VM full? Beyond frustrating...
0This is concerning to hear, Todd Schreiber. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
Store does not operated at times listed! Time is currently 7:50 store not opened.
0We're so sorry for the wait and inconvenience, Kimberly Ward. Your time and patience are important to us, and want to make sure our hours of operations are always clear and abided by. We understand this was frustrating and will address your comments with our team. If you need further help, please email us at [email protected], and share your date of visit and any additional details. Thank you.
$10 handling fee, in addition to sending your item, rude as hell counter person explains “at this location we gotta make a living.” And apparently that living is by ripping people off. So that all you need to know,
0We are sorry M for any frustration you experienced with our service and pricing. We understand it can be challenging when unexpected costs arise. Please know that our pricing is based on the high-quality materials, expert labor, and overhead expenses necessary to deliver exceptional products and services to our customers. Please reach out to us at [email protected] so we can follow up with you. Thank you.
Hours are wrong, does not open until 9a
0This is concerning to hear, Albert Yang. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at [email protected] so we can follow up with you.
This location is not for public use. I think there should be some kind of notice on the maps. It is located inside a hotel and not accessible to folks without a hotel reservation.
2Hello, we are sorry to hear about your negative experience. Our goal is to provide excellent service, and it's concerning to hear that we fell short of your expectations. If you could share more details about your visit, it would help us take the steps to improve. You can reach us at (770) 303-3102 or [email protected].
Lemon was kind and helpful and supportive! Great customer service!
0Thank you for the review, Cyndee Harrison! We appreciate the shoutout for Lemon and will share your awesome feedback. We're always here for you. See you next time!
It is convenient but it has a lot more charges than your normal UPS store. I was not impressed with the service either. It was slow and annoying. But being at the convention and needing to ship something home, it was a convenient option.
0Hi James Wright, we appreciate your feedback. We always strive to deliver a quick and seamless experience for all our customers. I apologize for the inconvenience of waiting, the frustration, and the unmet expectations. Your feedback will help us improve your future visit.
Tried to charge an additional fee for returning an Amazon package.
0Was going to be charged an $8 handling fee to drop off a package that already had a UPS label on it. Absurd.
0***BEWARE*** A Handling Fee is charged on all returns. I was quoted a price $19.00 to return a medium size box that was extremely light. The larger the box the more expensive. I understand they are in a hotel so they probably have higher operating margins but this was ridiculous.
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