| STARS | PERCENTAGE | DISTRIBUTION |
|---|---|---|
| 5 Stars | 25% |
|
| 4 Stars | 12.5% |
|
| 3 Stars | 0% |
|
| 2 Stars | 0% |
|
| 1 Star | 62.5% |
|
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What are you writing there? The only company account was blocked? Why were other contracts debited by SEPA mandate until Dec'21? Furthermore, you write that there were no SEPA mandates? Are you serious? There were several valid SEPA mandates! No contract / subscriptions without these. Order confirmations are saved, I will gladly send them to you. You didn't want to clarify anything with me for more than 2 years, you were really nasty on the phone, I have no choice but to go this way. It's all unpleasant. Please contact Creditreform Essen, they have several statements from me, but are not responding and want their fees and, above all, interest. I had already paid almost 90 euros more. Something has gone very wrong here. After more than 13 years of business relations, this has gone very badly. I work in accounting and dunning myself, including debt collection. Only YOU can withdraw the case. My postal address is available. ***************************** I would prefer not to give a star at all! I was a business customer for over 13 years. Logically, nothing works without a SEPA mandate; I had several, as I had several work contracts. One SEPA mandate was not honored, so one advertisement was not paid (I still don't know which one), for whatever reason. Other SEPA mandates were honored by Sutterverlag. The fact that 1 SEPA mandate was not redeemed was only noticed weeks later, when I no longer extended the contracts due to the closure of the business, or had given notice of termination. (3 months before the business closed) There were NO reminders for almost 1 year. (I was a customer) Then came debt collection from the lawyer(!), also addressed to private individuals, although the business still existed! The publisher's accounting department refused to give any information as to what it was for, for which advertising. A back and forth.... Employees were very unfriendly, even cheeky. I objected to the collection letter from the lawyer because I had a SEPA mandate and first wanted to know what the collection was for. -No reaction here. About 2 weeks later I received the reminder. A few days earlier I had paid the main claim, still without knowing for which advertising (approx. 752 euros), didn't want any more trouble. I had now drawn up a partial objection to the reminder notice, as the claim had been settled. I thought it was settled. But then ... unbelievable ... almost 2 years later I receive a letter from Creditreform Essen, demanding almost 640 euros! I almost fell over!!! Reminder fees, interest etc. In addition, a title was obtained! Because of reminder costs and fees! A bailiff is said to have tried to seize 5 months after the reminder notice! Where was he? Where is the letter? A message?! I also found out: According to the general terms and conditions, Creditreform should be called in first in the event of a claim, but Sutter gives it to a law firm! In the event of non-payment, Sutter can terminate the contract... Why wasn't this done if no payment was made for almost 1 year? Why didn't the friendly sales representative Ms. S. give me any information? She also had my home number. The main question remains: WHY were several contracts paid by SEPA mandate and only the ONE not? The mandate was valid!!! Why were no reminders sent? Why was it addressed to private individuals? Something went very wrong! Very bad aftertaste. I can only advise against advertising there at the moment. Maybe someone will react now! Oh well, I also work in accounting. I also have to send receivables to debt collection. Without reminders as proof, nothing works. Virtually ANYONE can obtain dunning notices from the court, no proof is required. Really blatant!
Hello B. Hunni, First of all, thank you for your detailed criticism. We would like to comment on your case again, but feel that this platform is not the right place to discuss detailed contract and invoice details. Therefore, we would like to be brief here: When concluding a contract, the payment method must always be selected anew, so there was not a direct debit for all your contracts. In addition, the invoice you are referring to could not be honored because the associated account was blocked. We would be happy to discuss the process with you again in detail. Simply contact our customer service colleagues on 0800 0126128. Our service hours are Mon. to Thurs. from 8 a.m. to 5 p.m. and Fri. from 8 a.m. to 4 p.m. Best regards Your team from Sutter LOCAL MEDIA
Hello Michael Rosenthal, First of all, we would like to thank you for your review and your willingness to criticize. Both positive and negative criticism is important in order to develop as a company, which is why we very much welcome the feedback from our customers. However, in order to draw concrete conclusions or rethink processes if necessary, constructive criticism is needed above all to show why something has or has not gone down well. We would therefore like to take this opportunity to encourage you to tell us specifically why you were not satisfied with our service. You can also contact our customer service team directly on 0800 0126128. Best regards Your team from Sutter LOCAL MEDIA
Hello B A, thank you very much for the 5 stars - we are delighted. 😊 Best regards Your team from Sutter LOCAL MEDIA
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I can fully understand the many negative reviews. Nobody really shows any interest in customer contact and helping with a problem. Unfriendly & incompetent, that says it all. Nobody knows why Ms. Oerthle works there, she can neither read emails properly nor is she able to understand them and you wait in vain for an answer. She is not doing her job, clearly the wrong profession. Customer service = 0 You can save yourself the trouble of replying to the recession, you don't do it any other way!
Hello Patrick, First of all, we would like to thank you for your willingness to criticize us. Customer feedback - whether positive or negative - is an important way for us to continuously improve our service. We are sorry that you were apparently not entirely satisfied with our service. If, despite your impressions, you would like to talk to us again about the situation, our customer service colleagues will be happy to help you (0800 0126128). Best regards Your team from Sutter LOCAL MEDIA
Hello KL - Removal & Installation Service, We are always happy to receive customer reviews and the associated criticism - as long as it is constructive, factual or helpful. In view of your reviews, however, we unfortunately find it neither appropriate nor entirely fair to rate several of our company profiles on different accounts with just one star without comment. If you need to talk to us again and would like to explain the reasons for your annoyance in more detail, you are welcome to contact our customer service colleagues at any time (0800 0126128). Best regards Your team from Sutter LOCAL MEDIA
Hello Fahrudin Kahrimanovic, We are always happy to receive customer reviews and the associated criticism - as long as it is constructive, factual or helpful. However, in view of your reviews, we unfortunately find it neither appropriate nor entirely fair to rate several of our company profiles on different accounts with just one star without comment. If you need to talk to us again and would like to explain the reasons for your annoyance in more detail, you are welcome to contact our customer service colleagues at any time (0800 0126128). Best regards Your team from Sutter LOCAL MEDIA
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The company Sutter, does not adhere to agreements or publishes text that has not been released. Can only warn against them!
Hello Sebastian R, whether positive or negative - reviews are important to us in order to develop further as a company. We are therefore always happy to receive customer feedback. At this point, we just find it a pity that you present us with a fait accompli with your review. If you would like to talk to us again about our services and the published texts, our customer service colleagues will be happy to help (0800 0126128) to find a solution. Best regards, your team from Sutter LOCAL MEDIA
Thank you for the positive review. Best regards, your team from Sutter LOCAL MEDIA
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Our company has had very bad experience with this company, for this reason I would be very careful with it.
Hello Mrs. Drat, Thank you for your review. Positive as well as negative criticism is important in order to develop further as a company, which is why we very much welcome customer reviews. However, we find it a pity that the feedback is so vague, as we cannot draw any conclusions about the cause of your dissatisfaction. If you would like to talk to us again about the situation, our customer service colleagues will be happy to help you (0800 0126128). Best regards, your team from Sutter LOCAL MEDIA
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After cancellation of all contracts, the booking the monthly amounts still continue. Contracts are presented as a one-time payment, but are sold as a subscription!!! I can also, as already written here correctly, warn against contracts with this company only!!!!!!
Hello Mrs. Tumanov, First of all, we would like to thank you for your basic willingness to criticize - even if it is not positive for us. Since we are not able to assign a specific event to your criticism, we can unfortunately only point out at this point that we clearly refer to the subscriber in our contract documents. If you would like to talk to us again about the situation, our customer service colleagues will be happy to help you (0800 0126128). Best regards, Your Team from Sutter LOCAL MEDIA
