LANTECH Informationstechnik GmbH
Recommended Providers
4.7
5.0
Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 84.6% |
|
4 Stars | 0% |
|
3 Stars | 7.7% |
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2 Stars | 0% |
|
1 Star | 7.7% |
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Company Profile
Profile Overview
About LANTECH Informationstechnik GmbH
Company description: Not available
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Locations
Klingenberg am Main
Philipp-Kachel-Str. 42aExpertise
- Cyber Security: 50%
- Managed IT Services: 50%
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Reviews
Integrated Reviews
Yesterday, Mr. Fries from LanTech came to our dental practice to install a card reader. Competent and friendly.
1Lantech medical looks after my practice with a CGM product as well as all IT and telephony matters. I have always been very satisfied with the service. The hotline responds quickly, patiently and competently. Even larger projects with new infrastructure on the server were handled without major problems and any difficulties that arose were always resolved to the satisfaction of both parties. I would recommend working with them!
0Thank you very much Mr. Schneider. We wish you a Merry Christmas and a Happy New Year. Best regards from Klingenberg. Günter Meixner and the LANTECH team
Mohtəsəm
0LANTECH can only be recommended as a competent and reliable partner! We were looking for innovative solution for new product development and were supported excellently!
0Best IT service provider far and wide.
0
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Family based company, friendly colleagues.
0We purchased a Starface system through Lantech and switched providers twice (from Deutsche Telekom to HFO Telecom). Evaluation in detail: H. Günther: did not carry out a firmly agreed and promised spare parts order, and did not respond to 4 times call-back request: After our vacation we could not work with headset: Deficient H. Meixner (boss): Did not respond to callback request (because of defects that occurred): Deficient H. Stelzl: A bright spot in the company. Did the configuration of our plant. Always responsive, always reliable, helpful and friendly. However, we have the feeling that our (admittedly differentiated) requirements for the plant pushed him to his limits. We had the impression that he was not technically experienced enough or that he is too cumbersome? For example, his labor hours for system installation were 82% higher than the quote (Lantech reimbursed us for part of this time after we complained), and for the supplier change he charged 2.5 hours instead of the estimated 30 minutes (see below) - even for the field service employee. (No reimbursement by Lantech). Individual criticisms: A conversation before installation to inquire about customer wishes did not take place, instead we were given Excel lists to fill out with technical terms that were partially incomprehensible to us, overtaxed us, and also irrelevant to the customer. The configuration settings, which we should have made here, would have been the task of Lantech, according to the (previously not queried) customer wishes. It was not possible for Lantech to configure the system to get direct access to the telecom. This continued to run via the Fritzbox for a transitional period. Some of the problems that occurred in the meantime may have been related to this. In the first two nights after installation, the system was not accessible for patients at all: Callers ended up on a dead line. The switching times of the system were not exactly at the time as specified. The switchover to the vacation text did not work as planned (confronted with this on Friday afternoon, no employee available anymore...). The analog fax did not work at all for over a week. The call number transmission of the fax was not correct. Always at 10:00 the modem sent by HFO made a restart. We were always unavailable for 5 minutes. This problem was only addressed upon request and eliminated (for a service fee). When we switched providers (to HFO Telecom), there were problems with the configuration on the part of HFO. This resulted in billed hours that were many times higher than the estimate, see above. We are of the opinion that this was foreseeable. Lantech sees it differently. In summary: We have awarded 3 stars due to the commitment of H. Stelzl, although overall we were dissatisfied with the performance of the company, would not hire them again and cannot recommend them. The entire changeover cost us a lot of time and nerves (and money), many things didn't work right away, a lot of time was wasted pointing out necessary corrections. (For our Starface Appliance compact V3 with licenses, 4 system phones, a Dect-Tel. with 2 handsets and a headset, plus billed working hours, we paid a total of over 8500 €). What has already been mentioned in other reviews: The billing of services, be it phone calls or even email responses, is 'ambitious'. Example: It was neglected to enter the correct fax sender number in the clients during installation. We complained and this was corrected - but for a service fee. (Just under 30 euros) Overall: School grade sufficient.
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