![marbis GmbH Logo](/img/no-logo.png)
marbis GmbH
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Overall Rating
Distribution of rating stars
STARS | PERCENTAGE | DISTRIBUTION |
---|---|---|
5 Stars | 21.2% |
|
4 Stars | 1.9% |
|
3 Stars | 5.8% |
|
2 Stars | 1.9% |
|
1 Star | 69.2% |
|
Profile Overview
About marbis GmbH
Bare Metal meets the Cloud. The key elements and benefits of our professional hybrid cloud solution are its flexibility and scalability.
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Locations
Karlsruhe
Griesbachstraße 10Expertise
- Cloud Solutions: 100%
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Reviews
Integrated Reviews
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Server does not work and support is not responsive
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This company has signed a deal to Monopolize the server selling within the new Ark game. They subsequently RAISED PRICES! Furthermore they were one of the less reliable options prior so now we are stuck with significantly worse servers that are overpriced. Wouldn't be an issue if they allowed competition but, this was the only way anyone would continue using their awful awful server hosting service. I recommend not getting the game if you plan to host a server as this company will inevitably ruin the fun you intended to have.
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Support was no help and kept asking if me and the other server player were on the same network when I told them we're in different states. Ended up getting my own tech support to take a look and they found the error, which was on the server side. They fixed in minutes. When asking for a refund they said that was only an option in the first 14 days. How convenient that it worked during the first 2 weeks, but not after 2 months. They could not have been less helpful if they tried.
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Very expensive but little service. As a customer you are treated like garbage and the support is a cheek.
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Minecraft server could not be configured as desired because modding the server is not trivially possible due to the Nitrado interface. Installing the modpack via the Nitrado interface would probably have worked better, but the modpacks are not even made available on request. As a consequence, the server-side mods did not work and we had massive performance problems (lags from 2 players on the server!). An upgrade even to the premium level of the server infrastructure did not help, apart from massively higher costs. And another tip: Confirmation is expected for certain settings in the Nitrado interface, but not for others! This can lead to unexpected costs and once the credit has been uploaded, it will not be refunded. Conclusion: + probably good if only vanilla is needed + probably good if you install over the packaged mods - non-packaged mods not trivially executable - poor server performance in Vanilla from 2 players and therefore too expensive compared to the competition - Non-existent customer support - Credit cannot be refunded
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I was a Nitrado customer for a long time, but I've had enough now. I topped up my account by instant bank transfer, money gone from my account, no credit on Nitrado, so I created a ticket. After I was told several times in a pompous manner that the money had never arrived, I spoke to my bank. They told me that the money had definitely gone to the recipient. I passed this on to Nitrado and suddenly they told me that the payment was stuck with the service provider and that I should wait 2 days. No sooner said than done: after 2 days I was put off again, and then again until the ticket was simply closed. To this day, my money is practically gone. That was the last time I rented a server from Nitrado. What a pity.
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Zero cooperation. Subscription trap. Every service is automatically subscribed. The setting for this is so complicated that it is difficult to find. And once you have found it, you have to check it several times because the setting may not be accepted. Even if the problem is displayed on the first day of the billing month, it is not dealt with properly. A pile of shit, by no means recommendable.
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Good in the past, shameful today. I rented a Valheim server for 30 days. However, I and my friends noticed very quickly that it didn't run smoothly, unlike 2 years ago. Again and again the ping went through the roof and made it impossible to play. After realizing this, I wanted to minimize the damage and switched to a 3-day server. And now the worst! According to support, the money (17 euros) cannot be refunded because 3-day servers cannot be canceled. They also don't want to give me the rest of the money that was credited to my account after the shortening of the term. Scam without equal. Don't do that! If you were a big fish you should sue them. Unfortunately impossible for a normal mortal. So at least I'm taking the opportunity to warn others!